Emails Not Being Blocked
Symptoms:
- Unwanted emails still submitting successfully
- Disposable emails getting through
- Personal emails accepted on business-only forms
Solutions:
- Check Global Settings
- Verify if filters are enabled
- Review allowlist patterns
- Confirm blocklist patterns
- Test business email mode
- Review Form Settings
- Check form-specific overrides
- Verify form field configuration
- Test form validation
- Pattern Syntax
- Validate wildcard usage
- Check comma separation
- Verify domain formatting
Legitimate Emails Being Blocked
Symptoms:
- Valid business emails rejected
- Allowlisted emails not working
- Customer complaints about submission errors
Solutions:
- Check Allowlist Configuration
- Verify pattern syntax
- Add domain variations
- Include subdomains if needed
- Business Email Filter
- Review blocked domains
- Add exceptions for valid providers
- Update filter settings
- Form Configuration
- Check error messages
- Verify field validation
- Test with sample emails
